HCA Florida Mercy Hospital: FLBMIA Market / Broward/Mercy (FLB)
HCA Florida Northwest Hospital: FLBMIA Market / Broward/Mercy (FLB)
HCA Florida University Hospital: FLBMIA Market / Broward/Mercy (FLB)
HCA Florida Palms West Hospital: Expanse (Button Manager)
HCA Florida Lawnwood Hospital: Expanse (Button Manager)
HCA MIS System: COCMIA
NICU TeleConsult Program
Resources and Training Materials Listed by Organizations
Click on the organization's name to view info, documents, and videos.
Clarus Care (Paging)
Clarus Care is the paging solution that affiliate hospitals will use to submit requests for consults.
Login Link
If you have trouble logging in to Clarus, or need your login information, please contact:
- Clarus 24/7 Support line: (615) 375-4500
- Telehealth team (available Monday-Friday from 8:00am-4:30pm, excluding holidays) via email: Telehealth.Office@nicklaushealth.org
- Your Practice Administrator
Support/Contacts
- Support team 24/7 email at Support@claruscare.com
- Support line 24/7 by phone: (615) 375-4500
- Support page with dashboard and app help resources: Manage Dashboard and App Help Resources
- Enter support ticket at: Enter Support Ticket
Onboarding/Getting Started
- Clarus Mobile App Guide
- Clarus Dashboard Guide (Note: this is only applicable to Calendar Owners / Practice Administrators)
Training
Baptist Health
Login Link
Support/Contacts
For support with EMR documentation, email the Clinical Informatics Team at Clinicalinformatics@baptisthealth.net
To reset your Baptist EHR password online, visit Password Reset
- Baptist Help Desk - Provider 24/7 Support Number: (833) 764-2156
- Press 1 - Provider Password resets, Remote Access, Multi-factor Authentication or Hardware Issues
- Press 2 - All other issues + Office Staff and Scribes
- Email: DGTDEHRSustainment@baptisthealth.net
Note: Baptist teleconsults will occur via Zoom, between the Baptist neonatologist and NCH affiliated subspecialist.
Onboarding/Getting Started
Training modules must be completed in CME prior to receiving access. Start with Accessing Cerner EHR Training PDF document for instructions in the Training section below.
After you have been credentialed & completed training, please contact the EHR Sustainment Team to set up your remote Cerner access and Cerner Apps: Powerchart, Secure Messaging and Camera Capture. Refer to the support contact information above.
Remote Access Setup Instructions - Remote Access Setup Instructions
Training
All of Baptist's Training Videos/Modules are available via the CME platform. Consulting physicians can take the 'Consultant Module' courses listed below.
- Accesing Cerner EHR Training
- Create a CME account
- How to enroll in courses on CME
- Consultant - Clinical Informatics (CERNER)
- Frequently Asked Questions
Files
HCA Healthcare
Login Links
HCA's Telehealth - Teladoc (InTouch)
EMR Access - HCA Florida
Support/Contacts
Meditech/Expanse
For support with HCA's EMR/Meditech, contact the Provider Solutions Specialist (PSS) Team at (888) 561-6599.
For password resets or other issues accessing the EMR, contact HCA's 24/7 Help Desk at (888) 561-6599.
Teledoc
For support with HCA's Telehealth System, contact Teladoc's Techinical Assistance Center at (877) 484-9119.
Physicians can use Virtual Care Platform impromptu meeting feature instead of Teledoc if video visit is required. To access the platform, go to Nicklaus Pediatric Virtual Care. To create an impromptu meeting, click on “Create Impromptu Meeting” at the top right and fill out the required fields.
The Teladoc Health Telehealth Network is supported 24/7 and can also be reached via email at Email: TAC@TeladocHealth.com and by Teladoc Live Chat
Onboarding/Getting Started
For initial onboarding and training, please complete the following steps after you have been credentialed with HCA.
- Validate your EMR/Meditech system access by following the Remote Access Setup steps (only requires to be set up one time). Meditech log-in credentials are provided after completion of HCA's Meditech training. - HCA Remote Access Setup (VDI) file on site currently under Files section.
- Teladoc will send providers a welcome letter via email. Access the email from Teladoc which includes your unique Teladoc username and a link to Reset your Password.
- Access the Software Center to download the Teladoc software on your computer - HCA Teladoc Software Download
- Validate your ability to access Teladoc with the provided username and your newly reset password - https://portal.intouchcustomer.com/
- Review all of the training files/videos linked in the subsection below
Training
EMR/Meditech - Files
Note: To access PatientKeeper, go to Meditech and click on the icon for PatientKeeper.
Expanse Tip Sheets (Coming Soon (May 9th, 2025). Expanse EMR implemented at Palms West and Lawnwood hospitals.)
EMR/Meditech - Video Tutorials
- Basics and Navigation
- Clinical Review
- Signing Orders & Notes
- Physician Documentation
- Admission Orders
- Order Sets
- Non-Med Order Entry
- Med and Fluid Orders
- Transfer Orders
- Discharge Plan
Teladoc/InTouch - Files
Teladoc Training Video
- Teladoc Training Video - Provider Access Software: Desktop App
For support regarding the overall NICU TeleConsult program, credentialing, physician credentials to log in to the referring facility EMR,
and other inquiries, please contact the NCHS Telehealth team via email at Telehealth.Office@nicklaushealth.org.