Family-Centered Care Services
Families play an essential and critical role in the health and well-being of our patients.
Here you'll find information about the departments and programs focused on supporting patients and families while they're admitted to the hospital and after they have returned home.
As healthcare professionals dedicated to providing the best care for each of our patients, the staff at Nicklaus Children's Hospital recognizes the essential role that families play in the health and wellbeing of the child. As pediatric health specialists, we realize that family members are the main source of support and strength for a child in the hospital. Because of this, every department and program at Nicklaus Children's Hospital is committed to supplying a truly family-centered care environment.
As part of our commitment to Family-Centered Care, many units at Nicklaus Children's promote family and patient participation in medical rounds. These Family-Centered Care Rounds ensure that families are actively involved in daily care team discussions related to the child's treatment.
To learn more about a few of our departments and programs whose primary focus is on supporting the child and family both while admitted to the hospital and after they have returned to the home environment, please choose one of the links from the navigation bar on the left.
Chaplain and All Faiths Chapel
Our chaplains provide pastoral care services to patients, families and staff and assist them spiritually when they face difficult medical conditions.
Child Life
Child Life specialists strive to normalize the hospital environment by providing psychosocial therapeutic support through a family centered care approach.Their goal is to enrich the experience for our patients and their families.
Family Advisory Council
The council's mission is to work in partnership with hospital staff to promote the delivery of Patient and Family Centered Care. FAC members identify the needs and priorities of patients and families and work on annual goals that will benefit families coming to Nicklaus Children's Hospital.
Social Work Services
Social workers actively collaborate with the multidisciplinary team and provide the following services to patients and their families, crisis intervention, case management, short-term individual and family counseling, discharge planning, and many other aspects of hospitalization.
Patient and Guest Relations
Patient and Guest Relations representatives are available to assist patients and families by answering questions, explaining hospital policies, customer service and helping to resolve issues related to hospital services.
Representatives help families understand their rights and responsibilities and assist in the resolution of complaints, grievances, and treatment disagreements. They are also part of the multi-disciplinary team of care for patients and families and are available to work with families who express concerns about the hospital, its staff and its services.