Nicklaus Children’s Hospital is the recipient of a 2020 Press Ganey Pinnacle of Excellence Award® in the Patient Experience category. Press Ganey, a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for healthcare organizations, presents Pinnacle of Excellence Awards annually to recognize clients that sustain high levels of performance over multiple years.
The 2020 Pinnacle of Excellence Award for Patient Experience honors top performers based on achievement on designated patient survey measures from May 2017 to April 2020. These measures include the overall rating of patient families and likelihood of the family to recommend the organization to others.
“It is a great honor to receive this award reflecting the sustained high level of satisfaction among our hospitalized patients and families,” said Perry Ann Reed, President, Nicklaus Children’s Hospital, and Senior Vice President, Chief Operating Officer of Nicklaus Children’s Health System, the hospital’s parent organization. “This achievement is a tribute to our clinical teams who utilize patient and family feedback from Press Ganey surveys to develop practices that advance our organizational focus of delivering amazing patient care by always putting patients and families first. We are pleased that these collective efforts are fulfilling the expectations of those we are privileged to serve.”
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience.