MIAMI, FL — Miami Children’s Hospital is winner of the Consumer Opinion Award (COA) presented by The Systema Group, Inc., a Coral Gables-based research group. The award is presented annually to the Miami-Dade hospital and bank that receive the highest marks for customer service from patients, based on a The Systema Group survey. Of the 15 area hospitals included in the survey, MCH received the highest marks from families of patients. 

“I’m so proud of our MCH family,” said Thomas M. Rozek, President and CEO of MCH. “To those who entrust us with the care of their children, our employees and medical staff are Miami Children’s Hospital. The Consumer Opinion Award is testament to the skill and compassion of our employees and physicians in anticipating the needs of families confronting the illness of a child and in promoting a family-friendly environment. My hat is off to the entire MCH family for making this recognition possible.”

Raul O. Chao, The Systema Group’s Senior Vice President and Director of the COA, stressed that major business analysts concur that service and not products, will be the “battleground” of the 21st century. For that reason, The Systema Group initiated the COA studies to help ensure that Miami-Dade businesses remain healthy and vital in the future.

“For 2002, we selected again two key industries – banking and healthcare – that are the core of the Miami-Dade economy,” Chao said. “We studied the top organizations in each category to determine purely on a factual, data-centered basis, which has the highest customer satisfaction indices in each category. All South Florida companies, large and small, can learn how these top companies honor unyielding commitments to excellence in customer satisfaction.” 

Founded in 1950, Miami Children’s Hospital is the only licensed specialty hospital for children in South Florida. The 268-bed medical complex offers medical care and services for children from birth to age 21. The facility treats more than 185,000 patients each year and has expertise in all aspects of pediatric medicine.