GET App - Frequently Asked Questions

The GET App is used to allow mobile ordering at the Nicklaus Children’s Hospital Gift Shop, Golden Cub Café and the Miracles Café.

You can download the GET App from the Google Play Store or the Apple App Store.

Google Play: https://play.google.com/store

Apple App Store: https://www.apple.com/app-store/

You can order on the web by visiting https://get.cbord.com/nicklauschildrens/

Yes. Once you are at the login page below, scroll to the section labeled Parents, Guardians or Other Relatives and click the Guest Registration “Sign up now!” link.

https://get.cbord.com/nicklauschildrens/

On the main login page there is an “I forgot my password” link. Once you click the link, you will be prompted to enter the email address you registered with. Follow the instructions in the email you receive to reset your password.

The Golden Cub Café, Miracles Café, and the Gift Shop will offer items on the GET Mobile App. Golden Cub Café will have reduced hours on the mobile app only. In-person hours will remain the same.

Golden Cub Café
Monday-Friday 11:30 am - 2:30 pm

Miracles Café
Sunday-Saturday 6:30 am - 10:00 pm

Nicklaus Children’s Hospital Gift Shop
Monday-Friday 10:00 am - 3:00 pm

The GET App works like various other food ordering applications. You will need to download the GET Mobile app at https://get.cbord.com/nicklauschildrens/ and register. A credit card will be required at the time of placing your order.

Golden Cub Café orders will be available for pickup in the dining room.

Miracles Café orders will be available at the pickup window.

Delivery is available for the Golden Cub Café and the Gift Shop. Miracles Café does not offer delivery.

The hours of operation on the mobile app are slightly different for the cafés. The Gift Shop hours are the same.

Golden Cub Café
Monday-Friday 11:30 am - 2:30 pm
The Golden Cub Café in-person hours remain the same.

Miracles Café
Sunday-Saturday 6:30 am - 10:00 pm

NCH Gift Shop
Monday-Friday 10:00 am - 3:00 pm

At the time of placing your order, you will select your pickup time. If you selected ASAP then your order will be ready within 15 minutes. You will receive an email confirmation with the time you selected for pickup after placing your order, but there will not be an additional email or notification showing when the order is available for pickup.

We will hold your order for 15 minutes after your pickup time, then it will be discarded for food safety issues. No refund will be issued if you did not pick up your order.

No. To provide the best customer experience, not all menu items are available. At this time, only Grab n Go and the Buffet Line will be available from the Golden Cub Café.

No. The prices you see on the GET Mobile App will be the same as shown in person at all locations.

Changes on submitted orders are not allowed. You can cancel your order if it is not within 20 minutes of your pickup time. If you placed an order as “ASAP,” you will not be able to cancel the order.

You can cancel your order if it is not within 20 minutes of your pickup time. If you placed an order as “ASAP,” you will not be able to cancel the order.

Payments / Refunds / Fees

We accept all major credit cards: American Express, Discover, MasterCard, and Visa.

  • Golden Cub Café has a $1.50 service charge.
  • Miracles Café and Nicklaus Children’s Hospital Gift Shop do not have any additional costs.

If there is something wrong with your order, a refund can be done. Please come to the location where your order was placed and one of the cashiers will assist you.